SHIPPING DETAILS AND CUSTOMER POLICIES
SHIPPING OPTIONS:
The following shipping options are available for the Godzilla 1 - 2-disc set (8.2 oz shipped in a bubble mailer), Godzilla Raids Again (5.5 oz shipped in a bubble mailer) and Mothra vs. Godzilla (5.5 oz shipped in a bubble mailer):
Rush Delivery Option:
Expedited Options:
Order Cut-Off Times:
Our online store is open 24 hours 7 days a week. Order processing of credit card orders is cut off at 1 PM Eastern Time.
Order Turn-Around:
Orders are typically shipped within 24 hours on business days. Saturday and Sunday are not considered business days. Upon placing your order you will receive an automatic email receipt. If you didn't receive this, either your order did not submit correctly, you didn't enter your email address correctly or your Internet provider is filtering your e-mail and rejecting legitimate e-mail by mistake. Please contact us if you didn't receive the email receipt with your 12 digit order number. You will also receive a shipping confirmation email supplying your tracking number with instructions to track it. Again, if your email wasn't entered correctly - you will not receive this email. Rarely do we have a backorder, but if that's the case we will contact you ASAP and you can choose to wait, substitute, or receive credit for that item.
Order Tracking:
Orders shipped by UPS are e-mailed a tracking number at the end of the business day when they have shipped. You can use that number to track your package at UPS.com.
Lost packages:
If you don't receive your order within the standard delivery time (USPS Priority and UPS only) - please contact us. If it appears to be lost, we'll request a driver follow-up with the shipper to find out where it is. If they can't find it after 8 business days, you have the choice of a refund or re-shipment of the order. We can not place claims on shipment that are more than 30 days old. If your package does not arrive within the specified delivery time, contact us ASAP to ensure the claim is placed with the 30 day time limit.
Avoid Delays:
Provide a billing address if you are shipping somewhere else. The billing address must match what your bank has on file for the street and zip code. If it doesn't we receive a "No Match" message and have to e-mail you for this information causing a delay.
TIP! If you have moved in the last year we recommend calling your issuing bank and ask them what they have on file for online address verification. This could be different than your actual physical address. Make sure the Credit Card name is the Cardholder's Name and matches the billing address. Also, some banks do not subscribe to address verification. This problem gives us an "Address Match Unavailable". We are unable to process these cards. A faxed signature or money order is acceptable in this case. Provide a way to reach you in case we have a question. We prefer e-mail but a daytime phone is okay. If you don't have a valid e-mail address, you won't receive your automatic order receipt with your order number or your shipping confirmation with your tracking number. You can sign up for a free e-mail address at www.hotmail.com.
Privacy:
We will not use or sell your personal information and do not e-mail spam.
Return Policy:
Please call us 866-820-8378 during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. Product returns cannot be accepted after 30 days.
Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.